Our mission and vision
Honesty, integrity, and a commitment to the customer experience are the cornerstones of our business. When you trust Rio Grande Automotive for all your vehicle maintenance and repair needs, you can rest assured you’ll be pleased with our work.
Good quick work, a little on the high end to get work done! But them mechanics you pay for what you get. You're definitely go back and recommend this company thank you
I would highly recommend this place. I have an old Cadillac and they replaced my old radiator with a new one for a very fair price.
Honest work, dependable work, reliable service and friendly workers. They are more willing to show you the work that was completed on your vehicle.
I had the same repair done twice by Rio Grande Automotive. I paid almost $700 for the first repair in January and it had to be redone in May. It was under warranty, so it didn't cost me anything the second time around. In July, I took my car to the dealership for a recall, which had nothing to do with the repairs done at Rio Grande Automotive. The dealership video records their work and when they opened the hood on my car, the repair done by Rio Grande was tied up with zip ties and in summary was not done correctly and had to be done yet again. I contacted Rio Grande, sent them the video and requested that they make good on this repair by refunding all or at least a portion of the $700 I had paid them. I was told that since the work was still under warranty, they could not refund any of my money, but they would do the work again. Why would I trust them to do the work again? They didn't get it right the first two times. I've done business with Rio Grande for a few years and have recommended them to other people as well. I don't think they're bad guys, I just expect them to make right on this situation and I don't think doing the work again is the answer. I emailed the owner twice to discuss the situation and he has never replied. In my email I stated that I'm not the type to give bad reviews so I won't. I'm giving them 3 stars because not all the work they did on my car was bad. The only reason I won't go back is simply because the owner has refused to acknowledge my concerns. BTW, Andrew gets 5 stars simply because he's always been cordial and easy to work with.
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